1-20 (Role of financial information for continuous improvement) Consider
an organization that has empowered its employees, asking them to
improve the quality, productivity, and responsiveness of their processes
that involve repetitive work. This work could arise in a manufacturing
setting, such as assembling cars or producing chemicals, or in a service
setting, such as processing invoices or responding to customers’ orders
and requests. Clearly the workers would benefit from feedback on the
quality (defect, yields) and process times. Be specific about the types
of financial information that would be helpful and the specific
decisions or actions that could be made better by supplementing physical
and operational information with financial information.
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